Terms & Conditions
GENERAL ONLINE TERMS & CONDITIONS
- Use of website
- Acceptance of your order
- Order cancellations
- Promotions & discounts
USE OF THE WEBSITE
To register with www.amuzika.co.uk and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.
ACCEPTANCE OF YOUR ORDER
You can place an order in one of two ways, either online or over the telephone.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Shortly after you have placed an order with us by pressing the ‘Place Order’ button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 3 business days, please contact us on +44 (0) 7899 692929 or via email on firstname.lastname@example.org
Over the Telephone
We will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.
Please call +44 (0) 1747 853215 or +44 (0) 7899 692929
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.
We only deliver goods within the United Kingdom and normally aim to ship goods to U.K destinations within 14 working days of receiving your order and payment. However, for larger orders, delivery can vary with demand. We will always advise you should we be working to an extended delivery time.
Should there be any breakages during delivery we will immediately replace items free of charge.
If a glass breaks whilst being used we have a company guarantee to replace for free up to three glasses in any one set of Amuzika.
If you wish to cancel your order placed online or over the telephone, please contact us by phone or email us at email@example.com stating your intention to cancel the order. It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. In order to change the details of your order, you must notify us within 1 hour of your order being placed. Please have the order number and date the order was placed to hand. After this time we may be unable to amend your order. If you would like to cancel or amend your order or have any further questions about our cancellations policy please contact us on +44 (0) 7899 692929
The Returns Policy is for goods purchased on the website or over the telephone. We will only refund or exchange unused sets of Amuzika if they are returned to us in their original packaging and in re-saleable condition. We hope that you will be pleased with your order but if you have any problems, please notify us in writing, by fax or by email, within 14 days of receipt of your order. We will only accept returns up to 14 days after dispatch of your order.
Email : firstname.lastname@example.org
If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a ‘certificate of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.
All returns should be sent to;
PROMOTIONS & DISCOUNTS
In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Amuzika cannot be held responsible for not discounting the order if a valid code has not been entered. If placing an order by telephone you must quote the promotion code before placing your order.
But most of all we want you to be delighted with our services. So if you have any cause for concern, please contact us.